TravelCRM CriSys
Comtec’s CriSys system complements the TravelCRM suite and provides a unique interface and toolkit for customer relations users. With CriSys you can easily manage customer complaints, identify problem resorts, hotels and health and safety issues.
CriSys - the TravelCRM module for customer relations
CriSys is the TravelCRM module for customer relations. CriSys handles customer complaints, praise, known problems and all aspects of issue management. Using the CriSys advance toolset you can take a proactive or reactive approach to issue management. Proactive when you want to advise your customers of a known problem using a standard response; and reactive for when you simply want to respond to customer issues.
CriSys has a wealth of functionality enabling you to fully manage customer issues and includes a legal module and refund and recovery processing with direct cheque and voucher printing and automated recovery processing.
Other standard features include:
- document scanning
- email integration for incoming and outgoing emails
- direct integration with booking data
- email alerts for problem hotels
- refunds and recovery processing
- known problems database
- standard paragraphs to use in response letters
- full integration with Microsoft® office
- simple all encompassing interface with customer details available from the one user interface